Omunos Refund Policy

Last updated: January 16, 2026

We want you to feel confident in your purchase with Omunos. If something isn’t right, we’re here to help — with clear, fair, and transparent policies.

1-Year Risk-Free Returns

We offer a 1-year risk-free return from the date of delivery.

If you’re not satisfied for any reason, you may request a return within 365 days of delivery by emailing support@omunos.com with your order number.

All return requests must be approved before items are sent back.

Return Conditions

To be eligible for a return, items must be:

• Returned in original condition

• In original packaging, with all tags included

• Accompanied by proof of purchase

Items sent back without prior approval will not be accepted.

Return Shipping

• Customers are responsible for return shipping costs

• Return shipping fees are non-refundable

• We recommend using a tracked shipping method

Refunds

Refunds are issued only after the product is returned and approved.

Once your return is received and approved, your refund will be processed to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider and may take additional time to appear on your statement.

Refunds cover the full cost of the product only.
The following are non-refundable:

• Original shipping fees

• Shipping Protection

• Return shipping costs

If it has been more than 15 business days since your refund was approved and you have not received it, please contact support@omunos.com.

Address Accuracy & Shipping Destination

Orders are shipped to the address entered during checkout.
Please ensure accuracy, as we are not responsible for lost, delayed, or undeliverable packages due to incorrect or incomplete address information.

Order Modifications

Once an order is placed, we are unable to modify orders or change shipping addresses.
Please review your order carefully before completing your purchase.

Lost or Undelivered Packages

If a package is marked as delivered by the carrier but is lost or not received, we are unable to provide replacements or refunds.

Claims of non-receipt after delivery confirmation are not eligible for refund or replacement.

Chargebacks / Disputes

We’re here to help. Please contact support@omunos.com before filing a chargeback or dispute so we can resolve the issue directly.

Fraudulent or unjustified chargebacks may result in further action, including denial of future service.

EU Cooling-Off Period (EU Shipments)

For orders shipped to the European Union, customers have the right to cancel within 14 days of delivery in accordance with EU consumer protection laws.

Returned items must meet the same return conditions outlined in this policy to qualify for a refund.

Safety & Misuse

Omunos is not responsible for any injury, damage, or loss resulting from misuse of our products or failure to follow provided instructions.